We offer free returns on all orders from the EU countries and United Kingdom. We will arrange a return shipment and a courier pick up for you, after receiving your return form.
If you are from outside the European Union you should send the returned product at your own expense by courier to the address given below (correspondence only):
Chlodna 11/612 street
If you are from outside the European Union you should fill out the customs form, make sure to use the same currency and value as on the order invoice, make sure to mark the shipment as a return and attach the form to the parcel.
Please send returns only in well-secured packages. Due to the risk of damage to the product during transport, we do not accept shipments in envelopes, letter, registered letter and cash on delivery.
Returned Products should be clean, complete, undamaged and show only signs of use necessary to establish the nature, characteristics and functioning of the goods (e.g. trying on the product).
Each of our products is packed in a decorative box with the Ydunn logo, which is an integral part of the Product and should also be returned in unchanged condition. To dispel doubts, we would like to inform you that this is not a cardboard box securing shipments during transport. The shipping carton is not part of the Product.
We do not require a receipt or other documents confirming the purchase to be attached to the return shipment, and the order number is sufficient to identify it in our system.
The broken seals of the paper tags attached to each product do not prevent the return, but please send the tags back with the product.
In accordance with the provisions of law, you are responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We reserve the right to refuse a return for the following reasons:
- The returned product is damaged or incomplete
- The return was declared after the deadline
Since we provide free worldwide shipping, we will refund the amount of the Product price only, immediately after receiving the declaration of withdrawal, no later than within 14 calendar days. You will receive the refund using the same method as the original payment. We may withhold the payment of funds until we receive the returned Product.
You can exchange the product for another one within 14 days from the date of delivery. To make an exchange, email us at firstname.lastname@example.org.